FAQ

We offer a 30 day return and exchange policy from the date of purchase to ensure your complete satisfaction with the product. Please note the following conditions:

• The product must be kept in a brand new condition and accompanied by all original packaging, sales receipts, identification certificates (if applicable), and any gifts or promotional items included at the time of purchase.
• Customized products, promotional products, and gifts do not support returns or exchanges.
• Goods that have been used, damaged, or show signs of wear and tear (such as scratches, breakage) will not be accepted and may be discarded directly.

The following fees are non refundable:

• The transportation cost of the original order.
• Customs duties, taxes, and return shipping fees shall be borne by the customer themselves.

If your package is lost during transportation, we recommend that you directly contact the shipping company for compensation. If necessary, we are happy to assist you in handling this matter.
Calesky is not responsible for any lost or damaged products during the return process.

• Received incorrect product: Please contact us within 7 days of receiving the product. Failure to do so will result in no further processing. 
• Received damaged or defective goods: Please contact us within 48 hours of receiving the goods to arrange for returns and exchanges.

Each order is limited to one return and exchange service. Please confirm all items that need to be processed during the return and exchange process.

1. Contact Calesky customer service:

• Please proceed through support@calesky.com Contact us and provide at least two photos of your order number, name, reason for return, and product condition.
• Returns must be confirmed by customer service before proceeding.

2. Packaged goods:

• Please ensure that the product is properly packaged in its original packaging to avoid damage during transportation.
• Your order number and name must be attached to the package.

3. Return the package:

• You need to arrange the return shipping yourself and provide us with the tracking number.
• We will notify you of the processing result via email after receiving and inspecting the product.

The refund will be processed within 2-3 weeks after the product passes the inspection.

The funds will be refunded to your original payment method or bank account, and the arrival time may take 2-10 working days depending on the bank.

Exchange must meet the 30 day return and exchange conditions.
If the prices of new products are different, we will recalculate the difference.
Please contact us via email support@calesky.com We will assist you in completing the exchange process.

We provide free repair services for eligible products within one year from the date of purchase.

1. Warranty conditions:

• The product must be in a repairable state. Please confirm with us via email for details.
• Customers are required to pay for round-trip shipping costs, and each order is limited to one free repair service.

2. How to apply:

• Please proceed through support@calesky.com Contact us and provide the order number, name, problem description, and photos.
• After confirmation, we will provide specific repair and shipping instructions.

We will bear the shipping cost for returns or redeliveries in the following situations:

• If the product you receive does not match the order.
• If the received goods are damaged or have quality issues.

If you have any questions, please feel free to contact us support@calesky.com Contact our customer service team and we will be dedicated to serving you!

You can measure your wrist by placing a ruler close to the narrowest part of your wrist, and then choose the appropriate size to make a purchase. The bracelet has good adaptability and can fit most people better.

(1) Silver jewelry and other metals

Precious metal jewelry should avoid direct contact with chemicals, and pay attention to waterproof and wear during exercise. When idle, it should be properly stored in a box or airtight bag to avoid oxidation caused by contact between jewelry and air. 

(2) Gemstone beads

Gemstones should avoid direct contact with chemicals, and pay attention to waterproof and wear during exercise. When idle, they should be properly stored in a box or airtight bag to avoid bumping and friction damage.

Not recommended to wear this bracelet while taking a shower. Bathing requires the use of bath products and hot water, and the chemical composition of bath products may react with bracelet tiger's eye, obsidian, and other materials, affecting luster and stability. Hot water can also accelerate the aging of bracelet ropes and even cause damage to gemstones.
To maintain the beauty and longevity of the bracelet, best to remove it when taking a shower or swimming. This can keep the bracelet with you for a longer period of time.

The 925 silver will not fade under normal circumstances. 925 silver has good stability, under normal wear and maintenance, it can maintain its original color and luster. However, if you are exposed to some specific chemicals, such as cosmetics, perfumes, etc., or in a humid, high temperature and other adverse environment for a long time, it may lead to oxidation of the surface of the silver jewelry black, but this is not fading. In this case, you can use a professional silver cleaning tool to gently wipe, you can restore the luster of the silver jewelry.

For this problem, We will introduce the wearing method of the bracelet for you:
Pull-string: First pull the pull rope to the relaxed state, and then extend the wrist into the bracelet, and finally adjust the pull rope to the appropriate tightness.
OT button: Insert the O-button part of the bracelet diagonally into the T-button, and then gently lock it.
Hanging buckle：Fix the open part of the hanging buckle through the open position at the other end of the bracelet. Then adjust the position of the bracelet to the right tightness.
Spring buckle: First pull the spring buckle apart, then put the bracelet on your wrist,and finally put the spring buckle in the corresponding circle to ensure that the bracelet is securely fixed.
Important：not to pull the bracelet roughly to avoid damage.In addition, the bracelet should also avoid friction or collision with other hard items to avoid scratches or wear.

For this problem, we will introduce you to the way to wear earrings:
Perforated earring：Firstly, hold the earring with one hand and carefully align the needle of the earring with the ear hole,slowly insert steadily. When the needle is completely through the ear hole, install the ear plug to fix the earring.
Ear clip：Firstly, gently open the opening of the clip on earring. Then, clamp the earring in the appropriate position on the ear and adjust it to a comfortable and secure state.
Important reminder: Do not pull or tug on the earrings roughly and casually to avoid damage.

Our 925 silver stud earrings are lightweight and do not fall off easily under normal wearing conditions. And the design of our studs is reasonable, whether it is perforated or clip on, it can ensure a firm fixation on the ear. Of course, there may be a risk of ear studs loosening or falling off when you engage in vigorous exercise or encounter special situations such as external pulling. But as long as you pay a little attention, there is no problem wearing it normally.

The 925 silver material we use is not susceptible to allergic reactions in most people. Silver itself has some antibacterial properties and is generally friendly to the skin.
However, each person's skin sensitivity is different. Very few individuals may be allergic to certain trace metal components in 925 silver. If you have a history of metal allergy, we recommend that you test on a small area of skin, such as the skin behind the ear, before wearing it for a period of time to see if you have an allergic reaction.
We have also always attached great importance to product quality and user experience, and all earrings undergo strict quality testing during the production process to minimize factors that may cause allergies.

This bracelet is definitely a perfect gift for someone. Our bracelet is designed with full consideration of current aesthetics and needs, combining fashion and stability.
If given to family members, it is a thoughtful care. Giving a bracelet on a special day can make your family members feel your your heart. For friends, bracelets can serve as a symbol of friendship, witnessing the bond between you. And giving it to your lover is even more romantic, like your emotional bond, symbolizing longevity and steadfastness.
Our bracelets are made of high-quality natural gemstone materials, with exquisite craftsmanship and guaranteed quality. And it comes with exquisite packaging, making the gift more dignified.
In short, regardless of the relationship, this bracelet can convey your most sincere emotions and is an excellent gift choice.